Terms and Conditions of Sale and Use (T&C)

1. About us

The website dansezvous.eu is operated by the company DANSEZ VOUS S.L., a limited liability company under Spanish law with a share capital of €3,000, registered with the Barcelona Commercial Registry (Registro Mercantil) under number Hoja B-581317 and holding the tax identification number (NIF) B10811982.

Specialising in the world of dance, our company is dedicated to designing, manufacturing and distributing high-quality items, including dance shoes, technical textiles and specialised accessories for dancers and performing arts professionals. Our registered office is located at: CL Monturiol Num. 27, 08210 Barberà del Vallès (Barcelona), Spain.

Passionate about the art of movement, we put our expertise at the service of dance enthusiasts to offer them products combining comfort, aesthetics and performance.

2. Preamble

The company invites users to carefully read these Terms and Conditions of Sale and Use (hereinafter the "T&C"). Placing an order implies acceptance of the T&C. The characteristics of the products are indicated on the website. It is the customer's responsibility to take this into account before purchasing. The photographs or graphics presented on the website are not contractually binding.

The Customer acknowledges having read and accepted them by ticking the relevant box before placing an order online.

The T&C govern the conditions under which the company sells its products to its professional and consumer customers via its website.

They apply to all sales concluded by the company and take precedence over any conflicting document, in particular the customer's own general purchasing conditions.

They are systematically provided to any customer who requests them.

In the event of any subsequent amendment to the T&C, the customer is subject to the version in force at the time of their order.

3. Definitions

"Customer" refers to the professional or consumer who has placed an order for a product sold on the website;

"Order" refers to any order placed by a user registered on this website;

"Terms and Conditions of Sale and Use" or "T&C" refers to these general terms and conditions of online use and sale;

"Consumer" refers to an individual buyer who is not acting for professional purposes and/or outside their professional activity;

"Products" refers to tangible items capable of being owned and offered for sale on this website;

"Professional" refers to a legal entity or individual buyer acting within the scope of their professional activity;

"Website" refers to this website, namely https://dansezvous.eu/;

"Company" refers to the company DANSEZ VOUS S.L., more fully described in Article 1 hereof; and

"User" refers to any person using the website.

4. Registration

Registration on the website is open to all legal entities or individuals of legal age with full legal capacity.

Use of the website is subject to user registration. Registration is free of charge.

To register, the user must complete all required fields; otherwise, registration cannot be completed.

Users guarantee and declare on their honour that all information provided on the website, particularly during registration, is accurate and consistent. They undertake to update their personal information from the "information" section available from their Dansez-Vous account.

Every registered user has a username and password. These are strictly personal and confidential and must never be disclosed to third parties, under penalty of account deletion.

Each registered user is personally responsible for maintaining the confidentiality of their username and password. The company shall in no event be held liable for identity theft of a user. If a user suspects fraud at any time, they must contact the company as soon as possible so that it can take the necessary measures and resolve the situation.

Each user, whether a legal entity or an individual, may hold only one account on the website.

In the event of non-compliance with the T&C, in particular the creation of multiple accounts by a single person or the provision of false information, the company reserves the right to temporarily or permanently delete all accounts created by the offending user.

Deletion of an account results in the permanent loss of all benefits and services acquired on the website. However, any order placed and invoiced by the website before the account is deleted will be fulfilled under normal conditions.

In the event of account deletion by the company for breach of the duties and obligations set out in the T&C, it is strictly forbidden for the offending user to re-register on the website, whether directly, via another email address, or through a third party, without the company's express authorisation.

5. Orders

An order can only be placed once the user has registered on the website. Once logged into their account, the user can add products to their virtual shopping cart. They can then access a summary of their cart to confirm the products they wish to order and place their order by clicking the "Order" button.

They must provide an address, a delivery method and a valid payment method in order to finalise the order and effectively form the sales contract between them and the company. Finalising the order implies acceptance of the prices of the products sold, as well as the terms and delivery times indicated on the website.

Once the order is placed, the user will receive confirmation by email. This confirmation will summarise the order as well as relevant delivery information. Placing an order constitutes the conclusion of a distance sales contract between the company and the customer.

The company may offer the customer price reductions, discounts and rebates based on the number of products ordered or the regularity of orders, under conditions set by the company.

Dansez-Vous reserves the right to cancel any order that has not been shipped within 8 weeks of the order date.

6. Exchange codes

Exchange codes are valid for a maximum of two months and are valid online only. They may only be used once for a single transaction, regardless of the amount.

If this two-month limit is exceeded, the code is no longer valid, exchangeable or extendable. No refund will be issued for exchange codes or any remaining balance thereof.

7. Products and prices

The products covered by these T&C are those listed on the website and sold and shipped directly by the company.

Products are described on the corresponding page on the website, with all their essential characteristics indicated. Sales are subject to the company's available stock. The company cannot be held liable for stock shortages or the impossibility of selling a product that is out of stock.

When a registered user wishes to purchase a product sold by the company through the website, the price shown on the product page is in euros, all taxes included (VAT included), excluding shipping costs, and takes into account applicable discounts in force on the day of the order. The price shown does not include delivery charges, which will be detailed, where applicable, in the order summary before the order is placed. If the total cost of the products cannot be calculated in advance, the company will send the customer a detailed quote explaining the price calculation method.

Under no circumstances may a user demand the application of discounts that are no longer in effect on the day of the order.

8. Payment terms

Payments made on the Dansez-Vous website are secure and processed by a certified payment provider, CAWL, compliant with international PCI-DSS security standards.

The Customer can pay for purchases using the following methods:

• Visa credit/debit card
• Mastercard credit/debit card
• American Express credit/debit card
• Payment via OB (Oney Bank)

Payment is due immediately at the time of order. The order will only be validated once payment has been confirmed by the bank.

All transactions are secured via the SSL (HTTPS) protocol. Banking data is encrypted and never stored by the Dansez-Vous website.

Card payments may be subject to enhanced authentication via 3D Secure, according to the conditions set by the Customer's bank.

Dansez-Vous reserves the right to refuse or cancel any order in the event of payment authorisation refusal or suspected fraud.

9. Delivery

Products are delivered exclusively to the following geographical areas:

• Spain (excluding the Balearic and Canary Islands)
• EEA (excluding Spain, French overseas territories, Cyprus, Corsica, Malta, the Balearic and Canary Islands)
• Outside the EEA (e.g. Switzerland, Russia, Norway, etc.), French overseas territories, Cyprus, Corsica, Malta, the Balearic and Canary Islands: by quote.

The company undertakes to make every material and human effort to deliver products as quickly as possible. Delivery times may vary depending on the customer's geographical area, the chosen delivery method, or the product ordered.

If the customer purchases several items with different delivery times, the longest delivery time applies. There will only be one shipment per order.

If the delivery deadline of 30 days is exceeded, except in cases of force majeure, the customer may request termination of the contract, after having instructed the company, under the same conditions, to deliver within a reasonable additional period, and if the company has failed to do so.

In this case, the customer will be refunded within 14 days if payment has already been made. (Article L. 216-3 of the French Consumer Code provides for a refund within 14 days of the date on which the order was cancelled.)

Similarly, in the event of total or partial unavailability of products after order validation, the customer will be informed by email or telephone of:

• A delay in shipping their order, pending all products being available.
• Partial delivery of an order.
• Cancellation of their order.

The customer then has the option to:

• Receive a product of equivalent quality and price, subject to available stock.
• Be refunded the price of the ordered product within 14 days of their request.

If delivery does not occur within 30 days, the order may be terminated at the customer's request by registered letter with acknowledgement of receipt, and the price paid will be refunded.

If delivery is impossible due to an error in the address provided by the customer, the company will contact the customer as soon as possible to obtain a new delivery address, and any additional delivery costs will be borne by the customer.

Furthermore, the company's liability cannot be engaged for reasons related to delivery delays:

• During periods of high demand, such as the end-of-year holiday period, for delays caused by force majeure, i.e. due to the occurrence of an unforeseeable, irresistible event beyond its control.
• For events solely attributable to the carrier responsible for delivery.

Delivery is carried out, depending on the customer's choice and according to the prices indicated on the website:

• To the address provided by the customer when placing their order, by standard postal delivery.
• To the pick-up point indicated by the customer when placing their order. Please note that any parcel not collected from the pick-up point will result in the order being cancelled.

10. Complaints

For all orders placed on this website, the customer has a 14-day right of complaint from the date of delivery of the product. It is the customer's responsibility to check the apparent condition of the products upon delivery. In the absence of any reservations expressly made at the time of delivery, the products are deemed to conform to the order.

To exercise this right of complaint, the customer must send a statement to the company at orders@dvdancewear.com expressing their reservations and complaints, together with supporting documentation (delivery note countersigned by the carrier, photographs, etc.)

A complaint that does not comply with the above conditions cannot be accepted.

The company will repair, replace or refund the product or its components as soon as possible and at its own expense, subject to the material possibility of repairing the product or its availability in stock.

11. Consumer's right of withdrawal

In accordance with Directive 2011/83/EU on consumer rights and Articles L.221-18 et seq. of the French Consumer Code, the consumer has a period of fourteen (14) days from receipt of the ordered items to exercise their right of withdrawal, without having to justify their decision.

In the case of an order comprising several items delivered separately, this period runs from receipt of the last item.

In accordance with Article L.221-19 of the French Consumer Code, when the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

How to exercise the right of withdrawal

To exercise their right of withdrawal, the consumer must notify their decision:

• either by means of the downloadable withdrawal form,
• or through the returns portal available on the dansezvous.eu website: https://dansezvous.shipping-portal.com/rp/
• or by any other unambiguous statement expressing their wish to withdraw,

by email to: orders@dvdancewear.com
or by post to the following address: CL Monturiol Num. 27, 08210 Barberà del Vallès (Barcelona), Spain

Conditions for returning products

Products must be returned:

• in their original packaging,
• in perfect condition, unworn, unwashed, undamaged,
• with labels intact,
• suitable for resale,

without undue delay and no later than fourteen (14) days following notification of the decision to withdraw.

The direct costs of returning the goods are borne by the consumer.

Refund

Subject to compliance with the return conditions, a refund of the full amount paid (including standard delivery costs) will be made within a maximum of fourteen (14) days from receipt of the returned products or proof of shipment provided by the consumer.

The refund will be made using the same payment method used for the order, unless the consumer expressly agrees otherwise.

In the event of an accepted return of a bulky order, a flat-rate compensation of 30% of the product's purchase price (including tax) will be deducted from the refund to cover specific logistics and restocking costs.

Exceptions to the right of withdrawal

In accordance with Article 16 of Directive 2011/83/EU and Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised, in particular, for:

• products made to the consumer's specifications or clearly personalised,
• goods unsealed after delivery that cannot be returned for health or hygiene reasons.

As such, underwear, hair accessories, tights and similar items cannot be returned or exchanged once their original packaging has been opened, for hygiene reasons.

Outlet or promotional products may not be returned or exchanged.

Products not eligible for return

Products returned incomplete, worn, washed, damaged, deteriorated or soiled by the consumer will not be refunded and may be returned to the customer at their own expense.

12. Transfer of risk and ownership

The company retains ownership of the products sold until full payment of the price by the customer. It may therefore repossess the said products in the event of non-payment. In this case, any deposits paid will remain the property of the company as compensation.

For professional customers, the transfer of risk to the customer occurs as soon as the goods are handed over to the carrier by the company. For consumer customers, the transfer of risk occurs upon delivery or upon collection of the goods in store, where the customer has chosen in-store delivery.

13. Legal warranties

Products sold on the website are guaranteed in accordance with the legal provisions of the French Consumer Code and the French Civil Code, as reproduced below:

13.1. Legal warranty of conformity

Article L.217-4 of the French Consumer Code:

"The seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation, where the contract makes the seller responsible for this or where it was carried out under the seller's responsibility."

Article L.217-5 of the French Consumer Code:

"Goods conform to the contract:
1° If they are fit for the purpose ordinarily expected of similar goods and, where applicable:

• If they match the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
• If they have the qualities that a buyer can legitimately expect given the public statements made by the seller, the manufacturer or their representative, particularly in advertising or labelling;

2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller."

Article L. 217-12 of the French Consumer Code:

"Any action resulting from a lack of conformity is time-barred two years after delivery of the goods."

13.2. Warranty against hidden defects

Article 1641 of the French Civil Code:

"The seller is bound by a warranty on account of hidden defects in the item sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would only have paid a lower price for it, had they known of them."

Article 1644 of the French Civil Code:

"In the case (of Article 1641) the buyer has the choice of returning the item and being refunded the price, or keeping the item and being refunded part of the price."

Article 1648 of the French Civil Code:

"Action resulting from redhibitory defects must be brought within two years of discovery of the defect."

Article 2232 of the French Civil Code:

"The postponement of the starting point, suspension or interruption of limitation may not have the effect of extending the limitation period beyond twenty years from the date the right arose.
The first paragraph does not apply in the cases mentioned in Articles 2226, 2227, 2233 and 2236, in the first paragraph of Article 2241 and in Article 2244 [of the same Code]. Nor does it apply to actions relating to personal status."

13.3. Implementation of legal warranties

Any resold product that has been altered, modified or transformed is not covered by the warranty.

The warranty is excluded in cases of misuse or abnormal use of the product, as well as where the product does not comply with the legislation of the country to which it is delivered.

a) When invoking the legal warranty of conformity, the customer has a period of two years from delivery of the goods to take action.

The customer is exempt from providing proof of the existence of the lack of conformity during the 24 months following delivery of the goods.

• The customer benefits from this warranty independently of any commercial warranty. Under the legal warranty of conformity, DANSEZ VOUS S.L. undertakes, at the customer's choice, to:
• Either replace the product with an identical one, subject to available stock,
• Or refund the price of the product if replacement proves impossible.
• Replacement of products does not extend the warranty period.
• Action under the warranty of conformity does not prevent the customer from also pursuing action under the warranty against hidden defects.

b) When invoking the legal warranty against hidden defects, the customer has a period of two years from discovery of the defect to take action.

• The Customer benefits from this warranty independently of any commercial warranty. When invoking the legal warranty against hidden defects, DANSEZ VOUS S.L. undertakes, at the customer's choice, after assessment of the defect, to:
• Either refund the full price of the returned product.
• Or refund part of the price of the product if the customer decides to keep it.

14. Amendments

The company reserves the right to modify the Website, the T&C, as well as any delivery procedure or other element of the services provided by the company through this website.

When an order is placed, the user is subject to the provisions of the T&C in force at the time the order was placed.

15. Processing of personal data

Registration on the website involves the processing of the customer's personal data. If the customer refuses to allow their data to be processed, they are asked to refrain from using the website.

This processing of personal data is carried out in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016.

Furthermore, in accordance with the French Data Protection Act ("Loi Informatique et Libertés") of 6 January 1978, the customer has, at any time, the right to query, access, rectify, modify and object to all of their personal data by writing, by post and providing proof of identity, to the following address: orders@dvdancewear.com

For further information or complaints, you may contact the French Data Protection Authority (CNIL) (more information at www.cnil.fr).

This personal data is necessary for processing the Order and issuing invoices where applicable, as well as for improving the website's functionality.

16. Sharing of collected data

The website may use third-party companies to carry out certain operations. By browsing the website, the customer agrees that third-party companies may have access to their data in order to ensure the proper functioning of the website.

These third-party companies only have access to the collected data within the scope of carrying out a specific task.

The website remains responsible for the processing of this data.

Furthermore, the user may therefore receive information or commercial offers from the company or its partners.

The user may object at any time to receiving such commercial offers, by writing to the company's address indicated above, or by clicking on the link provided for this purpose in any emails received.

Furthermore, customer information may be transferred to third parties without their prior express consent in order to achieve the following objectives:

• Comply with the law
• Protect any person against serious bodily harm or death
• Combat fraud or harm to the company or its users
• Protect the company's property rights.

17. Data protection

The company ensures an appropriate level of security proportionate to the risks involved and their likelihood, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016.

However, these measures do not constitute a guarantee and do not bind the company to an obligation of results regarding data security.

18. Cookies

To enable users to enjoy optimal browsing on the website and better functioning of the various interfaces and applications, the company may place a cookie on the user's computer. This cookie stores information relating to browsing on the website, as well as any data entered by users (such as searches, login, email, password).

The user expressly authorises the company to place a "cookie" file on the user's hard drive.

The user has the option to block, change the retention period of, or delete this cookie via their browser's interface. If systematically disabling cookies in the user's browser prevents them from using certain services or features of the website, this malfunction shall under no circumstances constitute damage to the member, who shall not be entitled to any compensation as a result.

19. Liability

The company cannot under any circumstances be held liable for the unavailability, whether temporary or permanent, of the website, and although it uses all means at its disposal to ensure continuous service, the service may be interrupted at any time. Furthermore, the company reserves the right, at its own discretion, to make the website unavailable in order to carry out updates, improvements or maintenance.

As mentioned above, the company cannot under any circumstances be held liable for delivery delays for reasons beyond its control, which are unforeseeable, irresistible, or not attributable to its fault.

20. Intellectual property

The brand, logo and graphic identity of this Website are trademarks registered with the INPI and works of the mind protected under copyright law, the ownership of which belongs exclusively to the company. Any distribution, exploitation, representation, or reproduction, whether partial or complete, without the company's express authorisation will expose the offender to civil and criminal prosecution.

21. Governing law and jurisdiction

French law governs these T&C. Any dispute arising between the company and a user during the performance of these terms shall be subject to an attempt at amicable resolution. Failing this, disputes shall be brought before the competent ordinary courts.

22. Acceptance of the T&C

The customer or user expressly accepts the T&C.

The customer declares that they are aware of them and waives any right to invoke any other document, in particular their own general purchasing conditions.

The consumer acknowledges having been made aware of the information set out in Articles L.111-1 to L.111-7 of the French Consumer Code, including in particular:

• The essential characteristics of the product;
• The price of the products;
• The date or timeframe by which the company undertakes to provide the service;
• Information relating to the company's identity (postal, telephone and electronic contact details);
• Information relating to legal and contractual warranties and how to apply them;
• The possibility of using conventional mediation in the event of a dispute;
• Information relating to the right of withdrawal (period, terms of exercise, effects).

23. Customer service

For any question or difficulty relating to a purchase made on the website https://dansezvous.eu/, customer service can be reached:

• Online: orders@dvdancewear.com

24. Mediator contact details

In accordance with the provisions of Article L.616-1 of the French Consumer Code, consumers are informed that they may, free of charge, in the event of a complaint not resolved amicably by the customer service department of DANSEZ VOUS S.L., and after prior written contact by the dissatisfied consumer within the last year, have recourse to a mediation service.

To this end, DANSEZ VOUS S.L. is a member of the e-commerce mediation service of FEVAD (the French Federation of e-commerce and distance selling), whose contact details are as follows: 60 rue la Boétie, 75008 Paris - www.mediateurfevad.fr.

To find out how to refer a matter to the mediator, consumers are invited to visit www.mediateurfevad.fr/index.php/espace-consommateur/.