General Terms and Conditions of Sale
Order Processing:
Exclusively on the Dansez-Vous B2B website.
Orders received before 1:00 pm are generally shipped the same day*.
Important:
Once received, orders can no longer be modified. Any addition will automatically be subject to shipping fees according to the following scale ("Shipping Policy").
Backorders:
Missing products from a received order are systematically kept on hold and cannot be cancelled.
Once available, the products from pending orders will be added to an ongoing order, or shipped according to the following shipping fee scale ("Shipping Policy").
Shipping Policy:
Within the EEC (excluding overseas territories, Cyprus, Corsica, Malta, Balearic and Canary Islands), shipping costs are free if the total invoice amount exceeds €500.00 excl. VAT. Otherwise:
| Spain (excluding Balearic and Canary Islands) | EEC (excluding Spain, overseas territories, Cyprus, Corsica, Malta, Balearic and Canary Islands) | Outside the EEC (e.g.: Switzerland, Russia, Norway, etc.), overseas territories, Cyprus, Corsica, Malta, Balearic and Canary Islands | Order consolidation fees |
|---|---|---|---|
| Invoice from 0 to €300 excl. VAT = €10 excl. VAT Invoice from €301 to €500 excl. VAT = €15 excl. VAT Invoice > €500 excl. VAT = €0 excl. VAT |
Invoice from 0 to €300 excl. VAT = €15 excl. VAT Invoice from €301 to €500 excl. VAT = €20 excl. VAT Invoice > €500 excl. VAT = €0 excl. VAT |
On quotation: Acceptance by the customer before confirmation and shipment (Except Corsica: EEC rate + €10 excl. VAT fixed charge). | A flat fee of €5.00 excl. VAT will be charged when different orders received (excluding backorders) are grouped into the same shipment. |
Pricing Policy:
Our "2025 prices" are valid from 20/02/2025.
Payment Terms:
When opening an account, it is initially without credit and subject to prepayment by bank transfer or credit card before shipment.
After a credit line is opened, full payment must be made exclusively by SEPA within 30 days end of month.
Any refused SEPA direct debit will incur a flat fee of €20 excl. VAT.
IMPORTANT:
Any customer whose payment method is not by SEPA direct debit cannot benefit from a credit line, nor from special conditions that may occasionally be offered (e.g.: special payment conditions on BTS orders, or others...).
Bank transfer payment terms are strictly limited to prepayment before shipment**, or to payment upon invoice receipt** (with a MAXIMUM tolerance of 10 days) depending on a possible commercial agreement.
Quality Claims:
| Check the date of my invoice | Submit my request | Results |
|---|---|---|
| Claim admissible if purchase is less than 6 months old (invoice date). | Please send a photo and description of each product to: orders@dvdancewear.com | Request approved or denied within 48 hours. |
IMPORTANT:
Products may only be returned after claim approval.
Color variations due to dye baths cannot be considered.
Product Return or Replacement Request:
| Request submission | Request evaluation |
|---|---|
| Individual request addressed to the sales representative. Purchase less than 3 months old (invoice date). The product list and reasons will be reviewed. |
Acceptance or refusal will be communicated as soon as possible. |
If Accepted:
| PRODUCT RETURNS | PRODUCT INSPECTION | CREDIT NOTES |
|---|---|---|
| Shipment to our warehouse at the customer's expense. | Only returns of products in new condition are accepted (without marks or damaged packaging). | A credit note will be issued on accepted goods (10% deducted from the total; minimum amount: €15). |
IMPORTANT:
If returned products are not in new condition or not in their original packaging, an additional deduction will automatically be applied to each concerned product.
*Except during the back-to-school period (September to October) when a slight delay may occur due to very high order volume at that time.
**No discount granted (except discount on special BTS conditions which will apply).