General terms and conditions of sale
Order processing :
B2B orders (before 1pm)
Same-day dispatch.
IMPORTANT : Please note Once received, orders cannot be modified. Any additions will automatically be subject to carriage charges in accordance with the scale below ("Carriage policy")
Reliquats :
Products missing from any order received are systematically kept on order and cannot be cancelled. As soon as they are available, backorders will be added to a current order or sent as a single item without delivery charges.
Transport policy :
Within the EEC (excluding French overseas departments and territories, Cyprus, Corsica, Malta, the Balearic Islands and the Canary Islands), carriage paid if total order value > EUR 500.00 excluding VAT, otherwise
| Spain (excluding the Balearic and Canary Islands) | EEC (excluding Spain, French overseas departments and territories, Cyprus, Corsica, Malta, the Balearic Islands and the Canary Islands) | Outside the EEC (e.g. Switzerland, Russia, Norway, etc.), French overseas departments and territories, Cyprus, Corsica, Malta, the Balearic Islands and the Canary Islands |
|---|---|---|
| Order 0 to 300 EUR excl. tax= 10 EUR excl. tax / Order 301 to 500 EUR excl. tax= 15 EUR excl. tax / Order > 500 EUR excl. tax= 0 EUR excl. tax | Order 0 to 300 EUR excl. tax= 15 EUR excl. tax /Order 301 to 500 EUR excl. tax= 20 EUR excl. tax/ Order > 500 EUR excl. tax= 0 EUR excl. tax | On quotation; acceptance by the customer before confirmation and dispatch (Except Corsica: subject to the "EEC" price list + EUR 10 (excl. VAT) fixed charge). |
Pricing policy :
Our "2024 prices" apply exclusively to specialist shops and are valid from 20/02/2024.
We recommend that our customers subscribe to PVR. For all promotional offers, we suggest that you quote the initial price.
Terms of payment:
An account is initially opened without credit and subject to payment by bank transfer.
Once a credit account has been opened, full payment is due within 30 days of the end of the month only in the case of SEPA payments.
Any rejected SEPA direct debit will be subject to a flat-rate charge of 20.00EUR excluding VAT.
Quality complaint :
| Check the date of my order | Submit my claim | Results |
|---|---|---|
| Claim admissible if purchase <6 months (invoice date) | Send a photo and description of each product to: orders@dvdancewear.com | Claim approved or rejected within 48 hours. |
IMPORTANT : Products may only be returned once the complaint has been accepted.
Any variations in colour due to dye baths cannot be claimed.
Request for return or replacement of products :
| REQUESTS | EVALUATION |
|---|---|
| Individual request to the sales representative. Purchase < 3 months (invoice date) | List of products and reasons are assessed; an acceptance or refusal is communicated |
If accepted :
| RETURN PRODUCTS | PRODUCT REVIEW | ADVANTAGES |
|---|---|---|
| Shipment to our warehouse at the customer's expense | Original condition only accepted (no markings or defective packaging) | Credit note generated on goods accepted (10% deducted from the total; minimum amount 15 euros). |
